Public Grievance System

A formal Complaint / Grievance handling procedure for all individuals except (i) Employees (ii) Shareholders (iii) Vendors & (iv) Customers for whom a formal Grievance Redressal System already exists.

A "Grievance" for the purpose of this Scheme would mean, a cause of distress felt on account of being wronged, to form a reason for complaint, relating to any Individual / Group (other than those not covered under the Scheme), arising out of any decision taken by IL in relation to that Individual/Group.

Grievances that will not be taken up include :

  • Anonymous complaints / Frivolous cases / others in respect of which inadequate supporting details are provided.



  • Cases involving decisions/policy matters in which the aggrieved has not been affected directly/indirectly.



  • Cases where quasi judicial procedures are prescribed for deciding matters or cases that are sub-judice.



  • A grievance which has already been disposed of by the High - Powered Committee.



  • Complaints of corruption. These are to be lodged separately with the Vigilance Officer.



                      Download Format:

                      Registering Grievance
                      Status of Grievance(s)
                      Contact List ( P.G. Officers )